Taxes are calculated based on the delivery location and applicable tax laws. The exact amount will be displayed before finalising the order.
Are the prices shown inclusive or exclusive of taxes?
Our prices are shown net. Any applicable taxes will be added during the checkout process and clearly displayed.
How are customs charges handled for international orders?
Customs charges may apply to international shipments and are the responsibility of the recipient. These vary depending on the destination country and the value of the goods.
Can UN4RT calculate the exact customs fees in advance?
Unfortunately, we cannot calculate exact customs fees in advance as these are determined by the customs authorities of the recipient country.
How are taxes calculated for orders within the EU?
For orders within the EU, the VAT of the country of delivery is calculated and included in the purchase price.
What happens if I do not pay customs duties?
If customs duties are not paid, the parcel may be returned or retained by customs. We recommend that you always pay the applicable fees.
Are there differences in the tax calculation for different product categories?
Yes, some product categories may be subject to different tax rates. This is shown transparently in the order process.
How do I proceed if I need an invoice for my tax return?
You will automatically receive a detailed invoice by e-mail. For special requirements, please contact us directly.
Are taxes refunded for returns?
Yes, for returns we will refund the full amount (minus shipping costs) including taxes paid.
How are taxes handled for orders from non-EU countries?
Orders from non-EU countries may be subject to additional import taxes and customs duties, which must be paid by the recipient.
Are there tax allowances for international orders?
Yes, many countries have allowances for imports. Orders below this value are often exempt from customs and import taxes.
How can I find out whether my order is subject to customs duty?
Customs duty depends on the value of the goods and the regulations of the destination country. We recommend that you check with the local customs authorities.
Does UN4RT offer assistance with customs formalities?
We can provide general information, but for specific customs issues we recommend contacting local customs authorities or a customs broker.
How are taxes calculated for gift shipments?
Gift shipments may also be taxable. Taxes are calculated according to the regulations of the recipient country. For logistical reasons, we cannot label certain items as gift shipments.
Can I get a VAT refund if I live outside the EU?
In some cases, a VAT refund is possible for non-EU citizens. Contact us for more information on this process.
