You have 14 days from receipt of your order to return it without giving a reason. Used items are excluded from exchange and return.
Who bears the costs for returns?
The shipping costs for returns are borne by the buyer, unless the item is faulty or damaged.
How do I initiate a return or exchange?
Contact us via our contact form on the website. We will then send you detailed return instructions. Alternatively, you can also send us an e-mail directly: [mail@un4rt.com].
Can I return customised or made-to-measure products?
Customised or made-to-measure products cannot be returned unless they have production defects.
What condition must the item be in for a return?
The item must be unused, undamaged and in its original packaging. In the case of clothing, all labels must still be attached.
How long does it take to process a return?
Once we have received the return, we will process it within 5-7 working days. The refund may take a further 3-5 working days depending on the payment method.
Can I exchange one item for another?
Yes and no, you can only exchange your item(s) in exceptional cases. Please contact us directly with your exchange request.
How do I receive my refund?
The refund will be made to the original payment method. Bank transfers may take longer to process.
What happens if I receive an incorrect or defective product?
For incorrect or defective products, we will cover the cost of returning and reshipping the product. Contact us immediately with photos of the problem.
Are there any items that are excluded from returns?
Yes, customised products, special designs and individual items are generally excluded from returns.
Can I return several items from one order individually?
Yes, you can return individual items from an order. Please note that shipping costs will be charged for each return.
What happens when the 14-day return period has expired?
After the 14-day period has expired, we can only accept returns in exceptional cases. Contact us for individual solutions.
What do I do if I want to exchange a gift?
For gift exchanges, please contact us directly. We will find a solution without the need to inform the original purchaser.
Does UN4RT offer a money-back guarantee?
Yes, within the 14-day return period we offer a full money-back guarantee for unused and undamaged items (excluding shipping costs).
How can I track the status of my return or exchange?
Upon receipt of your return, you will receive an email with status information. You can contact us at any time for updates.
