WHY DO YOU SOMETIMES USE CAPITAL LETTERS AND SOMETIMES LOWER-CASE LETTERS?

we deliberately use capital and lower case letters in headings and text as a stylistic device. to the untrained eye, this may seem confusing at first … and we are well aware of that. we use this unconventional style to illustrate, in the simplest possible way, how norms and rules condition us.

ARE YOUR ARTICLES ALSO WRITTEN IN THIS UNUSUAL STYLE?

no. we have deliberately ensured that our articles are written correctly, as we don’t want to distract you from the content. the topics covered there are challenging enough for most people as it is.

CAN I COMMISSION YOU FOR MY PROJECT?

absolutely. we’d be delighted to work with you to bring your idea to life. we’ve summarised the services we offer under the ‘made for you’ menu item. just have a look and get in touch if you’re interested.

HOW MUCH DOES IT COST TO HIRE YOU?

we don’t want to give a blanket answer to that here. true creativity doesn’t sit well with being forced into pre-defined structures. we therefore deliberately avoid fixed hourly rates and/or daily rates, and discuss our proposed price with you transparently in advance – once we’ve discussed what your idea is all about.

WHERE DOES THE CONTENT (IMAGE & TEXT) ON YOUR WEBSITE COME FROM?

we use only content that has either been created entirely by us, is in the public domain (worldwide), or is completely licence-free. some works consist of two or more of these elements.

HOW DO YOU PROTECT YOUR CONTENT (IMAGE & TEXT)?

our designs and text are protected by copyright. we also use (mostly invisible) watermarks in our graphics. all design elements featured on our physical products have been created by us and are available exclusively from us. all text on our website has also been created by us and is available only on our website. in addition, we have disabled the right-click function (copy/paste - save as) on our website.

MAY I USE YOUR DESIGNS/TEXTS FOR MY OWN PURPOSES?

yes and no. our designs and texts are protected by copyright and may only be used for purely private purposes without our express (written) permission. any commercial use requires our written consent.

ARE THE WATERMARKS VISIBLE ON THE PHYSICAL/DIGITAL PRODUCTS?

no. the watermarks do not appear on the physical/digital products. our logo (as shown in the preview images) is printed on the products and is also visible on the physical/digital items.

CAN I SHARE IMAGES OF YOUR PRODUCTS ON SOCIAL MEDIA?

yes, you may share images of our products on social media. you’ll find a ‘share’ button on all product pages for content that you’re allowed to share. please note that you must not alter the shared content and/or pass it off as your own.

HOW CAN I ASK FOR YOUR PERMISSION TO USE YOUR DESIGNS/TEXTS?

please contact us directly via our contact form for enquiries regarding the use of our content, or simply send us an email directly [mail@un4rt.com]. ideally, please let us know straight away which content you would like to use and for what purposes.

IS THERE ANY ROYALITY-FREE CONTENT ON YOUR WEBSITE?

not directly. on our external ‘buymeacoffee’ page, we offer content that is completely royalty-free (for both personal and commercial use) as well as free content. the content hosted there is labelled accordingly. you can find further information on this in the ‘support’ section of the menu.

HOW CAN I TELL IF THE CONTENT ON YOUR WEBSITE IS PROTECTED BY COPYRIGHT?

all content is protected by copyright by default.

HOW DO YOU DEAL WITH COPYRIGHT INFRIGEMENTS?

we take copyright infringements very seriously and reserve the right to take legal action. please respect our intellectual property. we are happy to grant you usage rights or similar, but please ensure you clarify this with us beforehand.

DO THE COPYRIGHT TERMS ALSO APPLY TO PHYSICAL/DIGITAL PRODUCTS THAT I HAVE PURCHASED?

yes, you are purchasing the physical/digital product, but not the rights to the design and/or text. reproduction or further use of designs and/or texts is not permitted.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

the production time for physical products is usually 3–8 working days, with an additional delivery time of 7–14 working days – depending on your location. you can always find detailed information on this on the product page itself (on the right-hand side). for digital products, you’ll receive a personalised download link within 24 hours of payment being received (though usually within a few minutes).

WHAT DELIVERY OPTIONS DO YOU OFFER?

until further notice, we are offering standard delivery only (no express, no overnight). the cost of standard delivery (worldwide) is already included in the price. if you would like to use a different delivery method, please contact us at [mail@un4rt.com] before placing your order.

DO YOU DELIVER WORLDWIDE?

generally speaking, yes - we deliver to almost every region in the world. specific restrictions (due to war, embargoes, remote areas, etc.) can be found on the relevant product page (on the right-hand side).

HOW CAN I TRACK THE STATUS OF MY ORDER?

once you have completed your order, you will immediately receive an order confirmation. once your order has been dispatched, you will receive an email containing a tracking number, which you can use to track the delivery status. please note that this email will only be sent once the physical products have been manufactured. this may take 3–8 working days, depending on your location.

WHAT HAPPENS IF I'M NOT AT HOME WHEN MY ORDER ARRIVES?

the delivery driver will try to hand the parcel over to a neighbour or leave it in a safe place. alternatively, you’ll receive a collection notice.

CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING AN ORDER?

changes to the delivery address can only be made before the order has gone into production. please therefore contact us immediately if you wish to make any changes [mail@un4rt.com].

DO YOU OFFER SHIPPING INSURANCE?

all our parcels are insured as standard. in the event of loss or damage during transit, we will replace the goods free of charge. you can find more information on this in the ‘exchanges / returns’ section of the faq’s.

CAN I COMBINE SEVERAL/DIFFERENT ITEMS IN ONE ORDER?

yes, you can combine several/different items in one order. please note that the total production time will be determined by the item with the longest production time. in exceptional cases, your order may be split into several deliveries. this will not incur any additional costs for you.

HOW DO YOU DEAL WITH DELAYED DELIVERIES?

in the event of significant delays (7 working days or more), we will notify you by email. in such cases, depending on the situation, we will offer you compensation or the option to cancel your order free of charge or receive a replacement delivery – depending on the product.

ARE THERE ANY RESTRICTIONS ON THE DELIVERY OF CERTAIN PRODUCTS?

some products cannot be delivered to all countries due to customs regulations. you will be notified of any such restrictions during the ordering process. please adjust your order accordingly.

HOW ARE PUBLIC HOLIDAYS & WEEKENDS TAKEN INTO ACCOUNT WHEN CALCULATING DELIVERY TIMES?

public holidays and weekends may extend production and delivery times. we recommend that you take this into account when placing time-sensitive orders. the time frames stated on our product pages always refer to working days. please be aware of country specific public holidays.

CAN I HAVE AN ORDER DELIVERED TO A PARCEL COLLECTION POINT?

no, unfortunately deliveries to parcel collection points are not possible.

HOW DO YOU DEAL WITH PARCELS DELIVERED IN A DAMAGED CONDITION?

if you receive a damaged parcel, please document this clearly with photos and/or videos – ideally before you open the parcel. if in doubt, leave the parcel unopened and contact us immediately by email [mail@un4rt.com]. please attach the photos and/or videos to your email. we will then get back to you straight away and, where appropriate, arrange for a replacement to be sent.

DO YOU OFFER CONSOLIDATED SHIPPING FOR BULK ORDERS?

we offer special shipping options for bulk orders. please contact us directly at [mail@un4rt.com] for bespoke solutions.

WHAT IS YOUR RETURNS & EXCHANGE POLICY?

we deliver worldwide, but there is no uniform global regulation regarding the rights and obligations of customers and retailers in this topic, as there are too many factors to take into account. in principle, however, we always act in accordance with the following principle: you have 14 days from receipt of your order to return items without giving a reason. used items cannot be returned or exchanged. please note that you may be responsible for the cost of returning the items. to avoid unnecessary hassle and inconvenience for both parties, we ask that you check your order carefully before finalising it.

WHO BEARS THE COST OF RETURNS?

as a general rule, the buyer bears the postage costs for returns, unless the item is faulty or damaged.

HOW DO I ARRANGE A RETURN OR EXCHANGE?

before you post the parcel, please contact us via our contact form. we will then send you detailed instructions on how to return the item. alternatively, you can email us directly [mail@un4rt.com].

CAN I RETURN PERSONALISED AND/OR MADE-TO-MEASURE PRODUCTS?

generally speaking, no. personalised and/or made-to-measure products cannot be returned or exchanged, unless they have manufacturing faults. if in doubt, simply contact us [mail@un4rt.com].

WHAT CONDITION MUST THE ITEM BE IN TO BE ELIGIBLE FOR A RETURN?

the item must be unused, undamaged and in its original packaging. in the case of clothing, all labels must still be attached. please note that items which do not meet these conditions are not eligible for return.

HOW LONG DOES IT TAKE TO PROCESS A RETURN?

once we have received your return, we will process it within a maximum of 10 working days. depending on the payment method and country, the refund may take a further 3–5 working days.

HOW DO I RECEIVE MY REFUND?

the refund will be issued via the original payment method. if this is not possible, please let us know before returning the item [mail@un4rt.com]. please note that bank transfers may take longer to process.

CAN I EXCHANGE ONE ITEM FOR ANOTHER?

yes and no. you can only exchange items in exceptional circumstances, as all our physical products are manufactured only after an order has been finalised. in this case, please contact us directly with your exchange request [mail@un4rt.com].

WHAT HAPPENS IF I RECEIVE THE WRONG ITEM OR A FAULTY PRODUCT?

in the event of the wrong item or a faulty product, we will cover the costs of the return and redelivery. please contact us immediately at [mail@un4rt.com] with photos and/or videos of the problem.

ARE THERE ANY ITEMS THAT CANNOT BE RETURNED?

yes - personalised products, bespoke items and one-off items are generally excluded from returns (provided there is no damage caused during delivery or a manufacturing fault). please bear in mind that all our physical products are ‘print on-demand’ items. this means that every physical item you order is produced specifically for you. as there are no globally standardised specifications in the print-on-demand sector, please check your order carefully before finalising it to avoid any inconvenience. if in doubt, simply contact us beforehand [mail@un4rt.com].

CAN I RETURN SEVERAL ITEMS FROM A SINGLE ORDER SEPARATELY?

generally speaking, yes. you can return several items from a single order separately and at different times. please note, however, that you may be charged delivery costs for each individual return.

WHAT HAPPENS IF THE RETURNS PERIOD HAS EXPIRED AND I WANT TO RETURN THE ITEM?

once our 14-day returns period has expired, we can only accept returns in very exceptional circumstances. please contact us for individual solutions [mail@un4rt.com].

WHAT SHOULD I DO IF I WANT TO EXCHANGE A GIFT?

to exchange a gift, please contact us directly at [mail@un4rt.com]. we’re sure we can find a solution without the original purchaser needing to be informed.

DO YOU OFFER A MONEY BACK GUARANTEE?

yes and no. within the 14-day returns period, we offer a full money-back guarantee (eventually excluding delivery costs) on unused and undamaged items that are eligible for return. for items that are not eligible for return, please contact us [mail@un4rt.com].

HOW CAN I TRACK THE STATUS OF MY RETURN OR EXCHANGE?

once we have received your return, you will receive an email with information on its status. if an item is being sent back to you, you will receive an email with tracking details regarding the delivery status. you can contact us at any time for updates [mail@un4rt.com].

HOW DO YOU LABEL EXTERNAL LINKS, AND WHICH WEBSITES DO YOU LINK TO?

external links on our website are highlighted in colour when you hover over them or are permanently coloured (turquoise in both cases). these links always open in a new window. we only link to platforms on which we actively provide content and/or from which we use(d) content for our graphics/texts (source cited).

DO YOU ACCEPT RESPONSIBILITY FOR THE CONTENT OF LINKED WEBSITES?

no, we accept no responsibility for the content of external websites, as we have no control over the content available on those sites, which is not provided by us. furthermore, we have no influence whatsoever over their activities. we recommend that you check the privacy policies of these sites.

WHICH EXTERNAL PLATFORMS DO YOU LINK TO?

the only constant is change – so we can’t provide a complete list here. among the most permanent links are un4rtificial, youtube, buymeacoffee, whatsapp, pinterest, instagram and facebook. we actively post content on (use) these platforms.

HOW CAN I REPORT PROBLEMATIC EXTERNAL LINKS?

if you come across a problematic link, please let us know directly via our contact form or by email [mail@un4rt.com]. we regularly check and update external links.

WHY DO EXTERNAL LINKS OPEN IN A NEW WINDOW?

this is for both your convenience and your security. it means you stay on our website – exactly where you are … whilst you can explore our external content.

DO YOU EARN MONEY FROM EXTERNAL LINKS?

no, we do not have any affiliate links on our site. our external links are provided solely for information, networking and entertainment purposes.

HOW DO YOU CHOOSE THE EXTERNAL LINKS?

we select links carefully (and also test them) to provide you with relevant and trustworthy information or services. all links take you directly to your destination without any detours – either to our profile on the relevant site or to the source mentioned.

ARE EXTERNAL LINKS CHECKED REGULARLY TO ENSURE THEY ARE STILL VALID?

yes, we check all external links regularly. however, it is possible that some links may be out of date. we welcome your feedback on this at any time.

ARE THE LINKED EXTERNAL WEBSITES OPTIMISED FOR MOBILE DEVICES?

we endeavour to link to mobile-friendly websites, but cannot guarantee this for all external links.

HOW DO YOU PROTECT YOUR VISITORS FROM POTENTIALLY HARMFUL EXTERNAL LINKS?

we check all links carefully before posting them on our website. nevertheless, we recommend that you exercise caution when visiting external sites and use a secure browser and up to-date firewalls. there are no links to dubious or illegal websites on our site.

ARE THERE ANY GUIDELINES FOR LINKING TO THE UN4RT WEBSITE?

we’d be delighted if you linked to us. please ensure that the link appears in an appropriate context and respects our brand. in case of any questions, simply contact us [mail@un4rt.com].

CAN I SUGGEST AN EXTERNAL LINK TO BE ADDED TO YOUR WEBSITE?

yes, we’re open to suggestions. please send us your recommendation via our contact form or directly [mail@un4rt.com]. we’ll review your suggestion and get back to you as soon as possible.

at this point, we’d like to move away from the traditional question-and-answer format and instead briefly explain how we approach this topic in general:

‘artificial intelligence’ is a tool that supports us, as ‘UN4RTificial intelligences’, to edit and/or create our content. the emphasis here is on ‘a tool that supports us’ – one of many. we neither exclude this tool from our creative process, nor do we rely solely on it. we use it to make our content better, more unique and/or more presentable – just like the internet, a text or image editing programme, a camera or, ideally, simply our own brains.

all the content you’ll find on our site is created by us and not generated automatically using a.i.. this tool may form part of our creative process – but it isn’t essential. ultimately, it’s just like everything else in life: it’s the right balance that makes all the difference ;)

WHAT PAYMENT METHODS DO YOU ACCEPT?

we accept a variety of payment methods, including credit cards, standard bank transfers, paypal, klarna and local options such as multibanco, twint and more. the icons for all payment options are always displayed at the very bottom of each page. the payment options available to you and your location will be displayed at checkout. we do not currently accept cryptocurrency.

IS PAYMENT ON YOUR WEBSITE SECURE?

yes, we use advanced encryption technologies and secure payment processors to protect your payment details. all processes are continuously updated.

WHEN WILL MY ACCOUNT BE DEBITED?

your account will be debited at the time of ordering, not when the goods are dispatched.

CAN I PAY IN A CURRENY OTHER THAN EUROS?

depending on your location, we display prices in different currencies. however, you will be charged in euros, with your bank (your payment service provider) determining the exchange rate. we have no influence over how the exchange rate is calculated.

DO YOU OFFER PAYMENT BY INSTALMENTS?

we do not currently offer payment by instalments. for larger orders, please contact us before completing your order to discuss individual solutions [mail@un4rt.com].

HOW ARE REFUNDS PROCESSED?

refunds are issued via the original payment method. processing times may vary depending on the payment method. you can find more information on this in the ‘exchange / returns’ section of the faq’s.

DO YOU STORE MY CREDIT CARD AND/OR BANK ACCOUNT DETAILS?

no, we do not store any credit card and/or bank account details. All payments are processed exclusively via secure payment service providers.

ARE THERE ANY MINIMUM OR MAXIMUM ORDER AMOUNTS?

there is no minimum order value. in the case of unusually large orders (which, for example, clearly exceed personal requirements) placed without prior consultation, we may contact you as a precaution before processing the order. in this case, please feel free to contact us [mail@un4rt.com] before placing your order so that we can handle the matter on a case-by-case basis.

WHAT SHOULD I DO IF MY PAYMENT IS DECLINED?

if you encounter payment issues, please check your details first. if the problem persists, contact your payment provider or us [mail@un4rt.com] for assistance.

DO YOU ISSUE INVOICES FOR ORDERS?

yes, you will automatically receive a digital invoice via email containing the details you have provided. for any special invoicing requirements, please contact us at [mail@un4rt.com], ideally before completing your order.

CAN I PAY FOR MY ORDER AFTER IT HAS BEEN PLACED?

no, all orders must be paid for in advance. we do not offer payment on account.

HOW ARE INTERNATIONAL PAYMENTS HANDLED?

international payments are also processed via our secure payment service providers. please note that your bank (your payment service provider) may charge additional fees for international transactions.

DO YOU OFFER DISCOUNT CODES OR VOUCHERS?

in principle, yes. we occasionally run general discount promotions. we issue individual discount codes by arrangement. valid codes can then be entered during the checkout process. you are welcome to ask us for vouchers (e.g. as a gift). please contact us directly at [mail@un4rt.com].

HOW CAN I USE THE CREDIT ON MY UN4RT ACCOUNT?

if you have credit, it will automatically be applied to your next order. you can check this directly during the checkout process.

WHAT HAPPENS IF THERE ARE PAYMENT ERRORS DURING MY ORDER?

if there are payment errors, your order will not be completed. you will receive a notification and can try the process again or contact us for help [mail@un4rt.com].

WHERE CAN I FIND INFORMATION ABOUT YOUR PRODUCTS?

you can always find all the relevant product information on the product page, to the right of the product image. this information includes details on materials, sizes, environmental standards, production and delivery times, and more.

ARE YOUR PRODUCTS SUSTAINABLE?

we place great importance on sustainability. most of our products meet high environmental standards, as detailed in the relevant product descriptions. furthermore, all our physical products are only manufactured once they have been ordered – this conserves resources and prevents waste. you can find out more about this topic here in the faq section under the heading ‘sustainability’.

CAN I ASK QUESTIONS ABOUT A PRODUCT BEFORE BUYING IT?

absolutely! feel free to contact us at any time with questions about our products [mail@un4rt.com]. we’ll be happy to help you make the right choice.

HOW ARE CLOTHING SIZES INDICATED?

we provide detailed size charts for every item of clothing. you’ll find these in the relevant product description (in the right hand column next to the product image). please note that we use standardised eu sizes (…, s, m, l, xl, …). these sizes correspond to a smaller size on the us market, so us-customers should order one size larger.

DO YOU OFFER BESPOKE/CUSTOMISED PRODUCTS OR DESIGNS?

for some product ranges, we offer bespoke items and special solutions that may not necessarily be listed in our shop. simply contact us for specific enquiries and bespoke solutions [mail@un4rt.com]. you can find out more about ‘commissioned work’ in the faq’s under the relevant heading.

HOW OFTEN ARE NEW PRODUCTS ADDED TO THE RANGE?

we update and expand our range regularly. follow us on social media or subscribe to our newsletter for updates on new products. to be added to our newsletter mailing list, you’ll first need to create a customer account.

DO THE PRODUCT PHOTOS ON THE WEBSITE ACCURATELY REPRESENT THE ACTUAL PRODUCT?

yes, we do our best to show the products as accurately as possible. please bear in mind, however, that colour variations may occur due to differences in screen settings.

DO YOU OFFER PRODUCT WARRANTIES?

yes, we always offer at least the statutory warranties on our products. you can find more details on this in the faq’s under the heading ‘exchange / return’ and in our terms and conditions (always at the very bottom of the page).

HOW DO YOU APPROACH THE ISSUE OF PRODUCT QUALITY?

quality is one of our top priorities. all physical products undergo strict quality controls at our manufacturers’ premises before they are dispatched to our customers. should a product nevertheless prove to be faulty, we will, of course, arrange for a replacement as quickly as possible and free of charge. in such cases, please contact us directly at [mail@un4rt.com].

ARE THERE ANY CARE INSTRUCTIONS FOR YOUR PRODUCTS?

yes, specific care instructions (where necessary) can be found – depending on the product – in the product description (to the right of the product image) and/or on the labels and/or in the leaflet included with your delivery. please follow these to ensure your products last as long as possible.

DO YOU OFFER LIMITED EDITIONS OR SPECIAL COLLECTIONS?

yes, we regularly release limited editions and/or special collections. keep an eye out for announcements on our website and on our social media channels. if you have a customer account and have subscribed to our newsletter, you’ll be notified about these items in advance. some items may be available exclusively to newsletter subscribers and/or supporters/members (see the ‘support’ menu item).

HOW ENVIRONMENTALLY FRIENDLY IS YOUR PACKAGING?

as the packaging must always be tailored to the order and the quantity ordered, we are unfortunately unable to give a general answer at present, but: wherever possible, we mainly use environmentally friendly packaging that is recyclable and/or biodegradable.

CAN I PRE-ORDER PRODUCTS THAT ARE CURRENTLY OUT OF STOCK?

we can accept pre-orders for some products. if this option is available, you’ll usually find it on the product page (in the right-hand column). if you’re not sure, simply contact us directly at [mail@un4rt.com].

HOW DO YOU HANDLE PRODUCT RECALLS?

in the event of a product recall, we will inform you directly by email and also publish the relevant information on our website.

DO YOU OFFER PRODUCT BUNDLES OR SETS?

we may occasionally offer product bundles or sets at special prices. however, this is not a regular feature of our shop.

WHAT DOES ‘ENVIRONMENTALLY FRIENDY’ OR ‘SUSTAINABLE’ MEAN TO YOU?

every physical product you find here is made to order. we only produce it specifically for you once you’ve placed an order. this way, we can avoid both overproduction and waste. what’s more, it requires significantly fewer resources than conventional manufacturing processes – less energy, less water and fewer raw materials. most of the (physical) products available from us are made from at least 70% organic or recycled materials – or a combination of both.

where applicable, you can always find all the relevant information on the respective product page in the right-hand column under the ‘eco details’ menu item. there you will also find links to the relevant certification standards.

WHAT CERTIFICATIONS DO YOUR PRODUCTS HAVE?

there is no one-size-fits-all answer for all product groups. different products have different certifications. where relevant, you will find all informations on the respective product page in the right-hand column under the ‘eco details’ menu item.

WHAT PAINTS DO YOU USE?

all the paints we use are Oeko-Tex™ certified, vegan, water-based and free from harmful chemicals.

IS YOUR PACKAGING ALSO ENVIRONMENTALLY FRIENDLY / SUSTAINABLE?

as different products require different types of packaging, and orders containing several different products always require customised packaging, we are unfortunately unable to provide detailed information for every single case. here, therefore, is an example of how we package clothing:

all clothing items are packed in pcr plastic packaging. the proportion of pcr in the packaging depends on where your order is manufactured. however, it is always at least 50% for the outer (white or grey) poly-mailer bags and at least 30% for the inner (transparent) bags used for parcels containing multiple items.

pcr packaging is made from everyday items such as used plastic bags and bottles. by choosing pcr rather than virgin plastic, the environmental impact of plastic is significantly reduced. furthermore, all packaging is recyclable.

IMPORTANT NOTE

the faq’s below do not constitute legal advice and do not provide legal certainty. they are based on the best of our knowledge, but cannot cover all regulations, taxes or obligations for every country. as laws and customs regulations are subject to change at any time, errors cannot be ruled out.

it is therefore your responsibility to find out about the taxes, customs duties and regulations applicable in your country before making a purchase. to ensure you have an accurate assessment, we recommend that you contact your local tax authorities, a customs office or a specialist adviser.

HOW ARE TAXES CALCULATED FOR MY ORDERS?

taxes are calculated automatically based on the delivery address and the applicable tax laws. the exact amount will be shown to you before you complete your order.

DO THE PRICES SHOWN INCLUDE OR EXCLUDE TAX?

how prices are displayed depends on the legal requirements in your country (or location). in some countries, net prices are shown; in others, gross prices. however, any additional tax that may apply will always be clearly shown separately during the ordering process. if you’re not sure how the prices are displayed, here’s a quick tip: simply add an item to your basket and then click on ‘check out’. take a look at how the total price is calculated. for more information, click on the question mark. you can, of course, easily remove the item from your basket again if you wish.

ARE THERE ANY DIFFERENCES IN HOW TAX IS CALCULATED FOR DIFFERENT PRODUCT CATEGORIES?

yes, different product categories may be subject to different tax rates. if this applies to your order, it will be clearly shown during the ordering process.

WHAT SHOULD I DO IF I NEED AN INVOICE FOR MY TAX RETURN?

you will automatically receive a detailed invoice by email containing the details you have entered. for any special requirements, please contact us directly [mail@un4rt.com].

ARE TAXES REFUNDED ON RETURNS?

yes, for returns we refund the full amount (minus delivery charges where applicable), including any taxes paid.

ARE THERE ANY TAX-FREE ALLOWANCES FOR INTERNATIONAL ORDERS?

yes, many countries have tax-free allowances for imports. orders below this threshold are often exempt from customs duties and import taxes. please check with your local authorities and/or your tax adviser for further information.

HOW ARE TAXES CALCULATED ON GIFT PARCELS?

gift parcels may also be subject to tax. the calculation is based on the regulations of the recipient’s country. for logistical reasons, we are unable to mark certain items as gift parcels. if you have any specific questions about this, please feel free to contact us [mail@un4rt.com] before placing your order.

CAN I GET A VAT REFUND IF I LIVE OUTSIDE THE EU?

in some cases, a vat refund is possible for non-eu citizens. please contact your tax adviser in the first instance regarding this matter. we’re happy to help, but please do take note of our important information at the start of this faq section.

HOW ARE CUSTOMS DUTIES HANDLED FOR INTERNATIONAL ORDERS?

we deliver worldwide and have our products manufactured worldwide. as a rule, all physical products in our shop are selected so that they can be manufactured at any time at various production sites around the world. thanks to this approach, no customs duties are normally incurred – regardless of where you place your order or where the products are delivered. however, in exceptional circumstances, an item may need to be produced at an alternative location and then dispatched from there. in such cases, customs duties may apply. unfortunately, you will need to pay these customs duties initially. in the unlikely event that you have to pay customs duties, please contact us [mail@un4rt.com]. we will then issue you with a voucher for the relevant amount, which you can redeem on your next purchase.

HOW CAN I FIND OUT IF MY ORDER IS SUBJECT TO CUSTOMS DUTY?

whether customs duty is payable generally depends on the country of origin, the value of the goods and the regulations of the destination country. we recommend that you check with your local customs authorities. please also refer to the section ‘how are customs duties handled for international orders?’.

CAN YOU CALCULATE THE EXACT CUSTOMS DUTIES IN ADVANCE?

normally, no customs duties are payable (see the section ‘how are customs duties handled for international orders?’). however, if they are payable, we are unfortunately unable to calculate them in advance, as they are set by the customs authorities of the recipient country and can change at very short notice.

WHAT HAPPENS IF I DON'T PAY CUSTOMS DUTIES?

if customs duties are not paid, the parcel may be returned or held by customs. we recommend that you always pay any applicable duties (see the section ‘how are customs duties handled for international orders?’).

DO YOU OFFER ASSISTENCE WITH CUSTOMS FORMALITIES?

we are happy to provide general information on request, but for specific customs enquiries we recommend contacting local customs authorities or a customs agent. please also read our ‘important note’ at the very top in this faq category.